FAQs

We recommend pre-booking your tickets on our website to guarantee a particular arrival window on the date you plan to visit. We’re still working to ‘arrival windows’ as it helps us control the number of people on the site at any one time, which makes for a better experience for you. A small number of spaces will be available to book on arrival, however these will be sold on a ‘first come, first served’ basis and you may be required to wait until there is an available timed entry slot.

For any queries related to booking online please call our booking line 028 9042 8428.

Tickets booked are non-refundable and non-transferable. However, we’re still living with Covid-19, so if you have booked a visit and you or any of your party develop Covid-19 symptoms, we politely ask you to not visit the museum and to contact us to reschedule your booking. Please call our booking line on 028 9042 8428 to reschedule your visit.

Yes we take bookings for groups of over 15 people – and you get a 10% discount! Please email us to discuss details of your visit, and to receive your discount. Please make sure you state the booking is for ‘Ulster American Folk Park’ in the email.

You should arrive at the museum during the arrival window you have booked. However, if you are running late, we will make every attempt to process your booking on arrival on the same day and provide entry as soon as possible, however there may be a delay in gaining access.

We are able to scan your ticket on entry either from a printed ticket or on a smartphone or tablet. Proof of booking is required to enter the museum. If you forget your pre-booked tickets, we can check your booking reference but this may delay your visit.

The only discount scheme we are part of is Membership Plus. Just show your membership card at admissions. If you have any queries, please call our booking line on 028 9042 8428.

For affiliate member organisations such as Irish Museums Association, Art Pass or International Council of Museums, please call our booking helpline on 028 9042 8428 to book a time slot.

No, unfortunately since the change to Universal Credit, National Museums NI are unable to offer discounts.

Yes. Visitors with a registered disability can enter the museum for free, and access helpers or carers accompanying someone with a disability are also offered free entry. Visitors may be asked to confirm their eligibility by presenting one of the following:

• Award letter from the Department for Communities
• Disabled Drivers Blue Badge card
• Disabled persons bus pass

We have a limited number of mobility scooters and wheelchairs available for any visitor with additional accessibility needs. These can be booked in advance by emailing us. Please state that this is for ‘Ulster American Folk Park’ in your email.

No, all under 18's must be accompanied by a parent or guardian. 

Yes. Our members can book arrival windows online on the day you would like to visit or if you prefer to book over the phone please call 028 9042 8428 (Monday - Friday, 09.00 - 16.00).

HMRC has deemed priority booking to be an additional benefit to members and therefore we are unable to offer priority booking for members as a result.

We would ask that members bring their membership card with them so our visitor team can validate their pre-booked ticket on arrival. We can also accept a member’s photographic ID for validation of tickets.

We recommend booking a time slot between 10.00 and 11.00 when our museum will be fresh from a daily deep clean and usually quieter.

Yes, the majority of our exhibits are accessible for wheelchair users, however a small number of exhibit buildings are inaccessible due to the historic nature of its design. Our team will be more than happy to provide further information on these areas during your journey.

No, due to the historic nature of the exhibits, we only permit PMV vehicles and manual wheelchairs.

There is no time limit for your visit, but we recommend allowing 2 - 3 hours to explore everything the museum has to offer.

Single-use visitor guide maps in several languages are available on your arrival to help you navigate the museum safely.

No. You’re invited to experience everything the museum has to offer at your own pace. Visitor maps are available on your arrival and will help guide you around the museum. Please be mindful of other visitors on the site and respect social distancing guidelines.

Dogs are not allowed on site due to the historic nature of the museum, unless your dog is an assistance dog.

Assistance dogs are dogs that are trained and required to provide a service to their owner/user. This includes:

• Guide dogs who assist visitors with visual impairments.
• Hearing dogs or signal dogs who help visitors who are deaf or hard of hearing.
• Service dogs who are not specifically trained for visual or hearing impairment, but are trained to do other work, such as provide mobility and emotional assistance to certain visitors.

Yes, we have public toilets available throughout the museum, which are managed and cleaned on a regular basis. Please ensure you follow the guidance we have put in place for everyone’s safety when using our toilets. We are asking visitors to keep a safe distance and to keep in mind that several disabilities are hidden when it comes to using adapted toilets.

Lilly Annes café is open during museum hours offering a wide selection of hot and cold food and refreshments including sandwiches, soup, panini's and wraps. There's also buns and sweet treats to enjoy with a cup of tea or coffee! Place your order at the counter when you arrive and our friendly staff will deliver your order to your table. Contactless payment is advised where possible.

Yes you’re welcome to bring along a picnic which you can enjoy at one of the many picnic benches located throughout our main visitors’ car park and museum site.

We do not allow the lighting of fires for BBQ on the museum site.

We would ask that you put all your rubbish in the bins provided or take your rubbish home with you. Please leave picnic areas clean and tidy for other visitors.

Yes the Gift Shop is open to visitors. We ask visitors to use contactless payment where possible and minimise handling of stock.

While contactless payment is advised, we also accept cash payments in GBP Sterling (notes and coins) and Euro (notes only). Any change we give in return will be in GBP Sterling.

Please note, we do not accept American Express. 

Yes. You will be able to use your ROI contactless debit and credit card for purchases on admission, gift shop items and at our catering outlets.

No